Who Are your Key Neighbors?Imagine. You’re on a vacation somewhere you’ve been looking forward to all year. Not a care in the world. Back home, a water pipe breaks. Water gushes through your home until the neighbors notice the stream flowing under your front door. Frantically searching through drawers and cabinets until they find the key you gave them for such a possible event, the neighbors’ rush into your house and shut down the water. Everything in your house is drenched.
Fortunately, you also had the forethought to give the neighbors the phone number of your hotel and you’re able to get on a return flight the next day. After what seems like a lifetime, you finally get home and are confronted with the awful scene of crumbling ceilings, buckling drywall, and soaking wet furniture and carpeting. The next few days are a blur as you try and save what you can, call your insurance company, wait for the adjuster to arrive and try to find a contractor to start the long reconstruction process. It’ll be weeks before you can even think about moving back in, so where do you stay in the meantime? Yet all that could, has been done since your neighbors first noticed the water. Until now that is. 
Now imagine your neighbor not only had the key, but your insurance company had provided them with step-by-step instructions on how to deal with the situation in your absence. Imagine they could get to work on saving your belongings and use the latest, state-of-the-art equipment to clean and sanitize your property before the damage becomes so catastrophic that everything needs to be torn down and replaced. All this before the adjuster even comes out, while you and your family is taken care of at a local hotel – and all directly billed to your insurance company, at no additional premium to you.
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